what to do when the irs says your ssn is for a dead person

Revenue enhancement Information Security, Fraud Prevention

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@cbarbalis

At eFile.com, we work hard to protect taxpayer data privacy, taxation data security, and to forestall identity theft and fraud. We would also encourage you to exercise your best to protect your ain data both on your computer device and physical documents. If your digital place (e.chiliad. income data, credit card data, etc.) was unfortunately compromised without your cognition, please review the post-obit options below. This can be washed through a third party application, such as an employer or merchant, or via taxation scams or email phishing.

As of Jan 2021 every taxpayer can now get a Identity Protection PIN or IP-Pin with the IRS. You tin enter that IP-PIN when yous go thru the steps to efile your return on eFile.com. When you eFile, the IP-PIN must match with the IP-PIN on file with the IRS. If it does not, the return will exist rejected for y'all to right the IP-PIN and re-eFile.

Thus for tax yr 2021, please get your new IP PIN in January 2022.

We recommend you prepare and e-file your taxes early on. Once your return has been submitted to the IRS and/or state revenue enhancement agency, information technology closes the door for anybody else to submit a taxation return nether the following scenarios.

A) Your SSN was Used to file or e-File a Tax Return

If yous e-filed your tax return on eFile.com and the IRS rejected it considering they already accepted a taxation return with your SSN, here are four possible reasons:

1. You already east-filed or filed your return on another website or elsewhere (prepared and filed your own on paper, at a tax office, etc.).
2. Someone has filed a return on your behalf (i.eastward. if he or she claimed you lot as a dependent on their return).
3. Someone has filed a return and entered your SSN by mistake.
4. Someone deliberately due east-filed a return with your SSN (i.due east. fraud).

Depending on why your render was rejected, please review and accept the appropriate step(southward) below.

Footstep 1: Check the SSN on your tax return to see if it's entered correctly

You or any taxpayer could enter an wrong SSN on a taxation render. In that case, this wrong SSN could be the correct SSN of another taxpayer.

To bank check the SSN on your return on eFile.com, log into your eFile.com business relationship, click "Name and Address" (in the upper left-hand corner of your account screen), and check the SSN entry box (alternatively, you can find your SSN past clicking on "My Business relationship" in the upper left-hand corner so clicking the link for the return you want to view; the SSN is on the showtime page of the render PDF).

If your SSN is entered correctly, and so at that place is either an mistake in the IRS records, or someone filed a return with an wrong SSN - a SSN that happens to be yours - or intentionally filed a fraudulent render with your SSN.

File Form 14039, Place Theft Affidavit, if your e-Filed tax render got rejected due to a duplicate SSN. Keep in mind that an already filed return under your SSN tin likewise be the result of an honest mistake by some other taxpayer, non necessarily the event of intentional identity theft.

Sign into eFile.com and click on 'My Account'. From there, download your rejected 2020 Revenue enhancement Return PDF file. Print and sign and include your forms, such equally your W-2 or 1099, and mail service your render to the IRS. Complete and print Form 14039 and follow the mailing instructions on the grade - FileIT.

Step 2: Telephone call the IRS to report the SSN fault

You should phone call the IRS at i-800-829-1040 to report the error and ask them how to continue. This number is bachelor 24/vii and will assistance you proceed in handling the fault. In addition, you may desire to print and mail your return considering it by and large takes fifteen days for the IRS to update their records.

Step 3: Contact the Identity Protection Specialized Unit

If you believe that someone stole your SSN to file the return, you lot should call the IRS Identity Protection Specialized Unit at one-800-908-4490 for assistance. Come across this folio on identity theft for all-encompassing information, including contact data for state identity theft. For farther data, run into this report on Identity Theft from the IRS.

Footstep four: Check if your SSN is locked by the IRS

At that place may be various reasons for a locked SSN, but not necessary fraud. Unremarkably, the taxpayer may take received this error if the SSN connects to a deceased taxpayer or if the taxpayer requested to have the SSN locked. If this is the case, you may have received IRS Alphabetic character CP01H. Follow the instructions on the course and resolve the problem by mailing the letter, a written request to unlock the account, a copy of proof of identify, and a copy of your tax return with original signature(s).

If your return was rejected for a locked SSN, you should call the IRS at at 1-800-829-1040 to report the result and ask them how to proceed.

What if you Did Not e-File a Tax Render on eFile.com

If your information was fraudulently used on a tax render that was prepared and filed on our site (and y'all received an electronic mail from usa informing you lot about this), then we take this very seriously. Please review our information below on what to do if you received an unexpected email from eFile.com.

If you have further questions or concerns, please don't hesitate to contact eFile.com support so we can help yous.

B) Your Credit Carte was Used to Pay for the Preparation of a Tax Return on eFile.com

If you did not apply your credit or debit carte du jour to pay for the preparation of a revenue enhancement return on eFile.com, we take this very seriously. Delight contact eFile.com as soon every bit possible and then we can help you end the payment from going through or remove it from your depository financial institution records if information technology did go through.

When you contact eFile.com, please provide the following information and then we can locate the fraudulent accuse:

• The terminal iv digits of your credit or debit carte
• The proper name listed on the card

Once nosotros locate the fraudulent charge, we will void information technology on our end. This ways that the transaction has been canceled and the charge will non process.

Even so, the depository financial institution that issued the carte du jour has placed the requested fund on a agree; the concord will remain until it is removed past the card issuer. Therefore, you volition demand to contact the bank that issued your card so you can get the accuse removed from your bank argument.

You may as well need to cancel the menu and asking a new menu from your banking company.

Meet how eFile keeps user data secure.

C) Your Email Address was Used to Create an Account on eFile.com

Nosotros, eFile.com, are a private company and an IRS-authorized Electronic Return Originator (ERO). Nosotros have been offering a secure online platform for the training and electronic filing of tax returns for over 12 years. We respect your right to privacy and sympathise when someone uses your e-mail address unexpectedly (either on purpose or by mistake), your identity may be compromised.

If you receive an email from us that you lot did not expect, please read on to acquire nearly the e-mail and what to do near it.

What happened?

When someone creates an business relationship on eFile.com, the user is required to enter some personal information, such every bit a commencement and concluding name and an e-mail accost we can utilise to contact the user. Once this is washed, the user receives three unlike types of automatic notification emails from united states as the user completes a return on eFile.com. These emails are estimator-generated using the information the user entered to create the account (e-mail address and first name).

Below are details on each notification email:

1) A confirmation for creating an business relationship on efile.com (with a "Welcome to efile.com" subject line):

Thanks for choosing to file your taxes with Efile.com.

To continue filing your taxes, click here to sign in.

Tips:

• To get your fastest refund possible, cull free east-file with direct deposit.
• Once your e-filed return is accepted, we recommend you download a copy of your return for your records. There is no boosted charge. Nosotros'll likewise continue a backup re-create in case you need it later.
• If yous'd rather mail your return, you can print a copy to file at the finish of the process. Just remember that it volition take longer to receive any refund(south) you're expecting.

Thanks over again for choosing Efile.com. To access our Help Middle or contact our service team, sign in here and clickHelp in the upper correct corner of the screen.

For security, your sign-in information is not included in this email. Sign in with the username and the password you chose when you registered.

This is an automated email. Delight do not respond. For help, please sign in to admission our Aid Centre.

2) A "Confirmation: thanks for e-filing your taxation render with usa!" email thanking the user for efiling their return on efile.com.

3) A "Your Tax Return IRS/State Acknowledgement Status" email (sent within 24 to 48 hours afterward they efile their return). If the render is accepted, the user will not receive any more acknowledgement status emails. If the render is rejected, the user volition proceed receiving rejection acquittance status emails (usually in one case a twenty-four hours) until the user signs into the account, fixes the return, re-eFiles information technology, and the return is accepted.

If you received any of the emails described higher up, but you lot did not prepare and file a return on our site, then we have this very seriously.

Delight be aware that an email from us is non an endeavor to steal your identity or spam you in whatsoever way. It is an legitimate notification electronic mail sent to an eFile.com client informing them about their tax render.

What you Should practice

We strongly recommend that you follow these steps if you received an unexpected email from eFile.com:

Pace i: Log into the eFile.com account

Since you own the e-mail address in the notification electronic mail you received, you can log into the account associated with that address and see if the information in that account matches yours.

You can log in to any eFile.com account here: Sign in to your eFile account.

To sign into an eFile.com account, you demand the account'south username and password. If you do not have the account'south username and password, you can obtain them through the username and password retrieval folio.

You Cannot Access the eFile.com Account

Alternatively (and with your permission), we tin can provide some information about the taxation return in the eFile.com account associated with your electronic mail address (such every bit the street address, first and last name, and the last four digits of the SSN). Then, let us know whether or not whatsoever of the information we provide matches your personal information. To conduct this procedure with us, please contact efile.com support and provide details about the email.

Footstep 2: Review the information in the business relationship

When you are logged into the eFile.com account, click on "Name and Address" on the left-manus side and review the information on that screen (first and concluding proper name, Social Security Number, mailing address, etc).

Alternatively, yous tin admission this data on the PDF re-create of the return eFile.com created. To access this copy, click on "My Account" on the upper left-manus side, then click the appropriate link under the "My Returns" heading.

Step 3: Contact the IRS and/or Your Email Provider (if necessary)

The next step y'all accept after you review the information in the eFile.com account greatly depends on whether or not it matches any of your personal data. Read below to see how to handle information that does or does not match your own.

Account Info does not Match Yours

If the data in the business relationship does not friction match yours, then the person who created the account did non file a fraudulent return with your data. He or she may take mistyped the electronic mail address when they created the account and it happened to be yours. Still, you lot should still contact u.s.a. considering only your electronic mail address may be compromised. If the the tax return was accepted by the IRS, delight contact the IRS Identity Protection Specialized Unit at 1-800-908-4490 every bit soon equally possible to study the fraudulent tax return.

Attention: Delight be aware that if your information was used to file a fraudulent return on eFile.com, it does not mean that we committed the fraud: someone using our website did this.

If the return was rejected past the IRS, then the IRS will not accept the fraudulently due east-filed render in their systems. However, if you believe you are the victim of identity theft, you should contact the IRS Identity Protection Specialized Unit phone number above for guidance.

If you are concerned that anyone tin access the data in the account, we strongly encourage yous to change any account data (email address, username, and password) and then no ane but you tin access the business relationship. You tin do this on the "My Account" screen.

You may also need to contact your email provider to alert them that someone else has accessed and used your email address, and ask them how you can change your email accost.

In addition, y'all may demand to contact your email provider to alarm them that someone else has accessed and used your email address to learn how to address and/or change this.

Stride 4: Contact eFile.com to inform us well-nigh the email you received

If you take any questions or concerns about an email y'all received from us, just you did not expect, please contact efile.com support and provide details about the email. In addition, delight let us know if you accessed the business relationship and inform us if whatsoever of the information in the account matches yours OR if only the email address matches yours.

In one case you lot do this, nosotros will stop the automated notification emails and unsubscribe you from our marketing emails. That style, you volition longer receive any emails from us.

Was Your Identity Stolen or Do You Have the Wrong Email Address?

Unfortunately, we accept no control over what information is entered to create eFile.com accounts and transport automated notification emails to customers. Unless yous tell us y'all are not the person who created the eFile.com account and eFiled the return, nosotros assume that you are the ane who did this.

A good way to tell if your identity has been stolen or non is to cheque the commencement name listed in the email (i.east. Dear Mary). If you lot name is not "Mary," it'due south possible that "Mary" may have mistyped her electronic mail address and it happened to be yours. Otherwise, yous could exist a victim of identity theft. If you are non sure or if you are concerned nearly whatever information in an email you received from usa, delight contact efile.com and so we tin can help y'all.

Can Y'all Contact Your Client to Inform Them About Their Filed Tax Render?

Unfortunately, if the person who created the account did non enter the correct contact information (email address and phone number), we will not be able to contact the customer.

Related Data on Tax Return Fraud & Identity Theft

How to report tax return fraud to IRS.

Phishing emails, revenue enhancement scams.

Review the eFile privacy promise, see our user agreement, and acquire how to verify your identity with the IRS.

¹⁾ TurboTax^® is a registered trademark of Intuit, Inc. and H&R Block^® is a registered trademark of HRB Innovations, Inc.

TurboTax^® is a registered trademark of Intuit, Inc.
H&R Block^® is a registered trademark of HRB Innovations, Inc.

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Source: https://www.efile.com/return-rejection-acceptance-fraud-and-efile-com-account-compromise/

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